Return & Refund Policy – eclecticbags.com

Effective Date: June 20, 2024

At eclecticbags.com, your satisfaction is our top priority. We are committed to providing a smooth and transparent return and refund process to ensure your shopping experience is worry-free.

✅ Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • Requests must be submitted within 30 days from the date of delivery.
  • Items must be unused, in original packaging, and include all tags and accessories.
  • Products purchased as bundles or promotional sets must be returned as a complete set.
  • All returns are subject to inspection and approval upon receipt.

Non-returnable items include:

  • Products damaged due to misuse or mishandling.
  • Items returned without original packaging or missing components.
  • Requests made after 30 days from the delivery date.

🔁 How to Request a Return or Refund

To initiate a return or refund:

  1. Email us at [email protected]
    Use the subject line: “Return & Refund Request”

Please include:

    • Your Order ID
    • A brief description of the issue
    • Photos or videos (required for defective or damaged products)
  2. Our team will review your request and respond within 1–2 business days.
  3. If your request is approved, we will send you a prepaid return shipping label. Please print and attach it securely to your return package and send it to:

Eclectic Bags – Returns 

3 Park Ave, Suite 2700 

New York, NY 10016 

United States

⚠️ Do not return any items without email confirmation. We are not responsible for unapproved or lost returns.

💵 Refund Process

Once we receive and inspect your return, we will notify you via email of the approval status. If approved:

  • Refunds will be issued to your original payment method.
  • Processing time is typically 3–10 business days, depending on your bank or payment provider.
  • No restocking fees will be charged.

🚚 Return Shipping Costs

  • We cover return shipping costs for both defective items and change-of-mind returns (within the eligible window).
  • All returns must be shipped using the prepaid label provided.

⏳ Didn’t Receive Your Refund?

If you haven’t received your refund:

  • Check your bank or credit card statement again.
  • Contact your credit card company—it may take time before your refund is officially posted.
  • Reach out to your bank to inquire about pending transactions.

Still no refund? Please email us at [email protected].

🔄 Product Exchanges

We offer exchanges for the same item only (such as a different color or size, if available).

To request an exchange:

Please include:

  • Your Order ID
  • Reason for the exchange
  • Photos or videos, if relevant

🚫 Order Cancellations

  • Orders may be cancelled within 12 hours of purchase for a full refund.
  • After 12 hours, cancellations must follow our standard return process.

📦 Address Accuracy

Please ensure your shipping address is complete and accurate when placing your order.
We are not responsible for failed deliveries due to incorrect address information.

❓ Need Assistance?

We’re here to help. For any questions or support, please contact:

📧 Email: [email protected]
📍 Address: 3 Park Ave, Suite 2700, New York, NY 10016, United States