Evelyne Togo cowhide Silver Lock

Payment Methods – Eclecticbags

At Eclecticbags, we provide secure and convenient payment options directly on our website to give you a fast and hassle-free checkout experience.

Accepted Payment Methods

• Credit & Debit Cards
  We accept all major credit and debit cards, including:
  • Visa
  • MasterCard
  • American Express
  • Discover

  You can securely enter your card details at checkout without being redirected.

• PayPal
  Prefer using PayPal? No problem. You can also choose to pay through your PayPal account.

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Secure Checkout

Our checkout is fully secured with SSL encryption. All card payments are processed through PayPal Business, ensuring your information stays safe and protected.

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Shop with Confidence

We’re committed to providing a reliable and secure shopping experience for all our U.S. customers.

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Return and Refund Policy – Eclecticbags

Last updated: June 20, 2024

The following terms apply to all orders placed on our website. We reserve the right to amend this policy without prior notice when necessary, and we retain the right to make the final decision in cases of disputes.

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 Return & Exchange Eligibility

At Eclecticbags, we accept returns and exchanges if you’ve changed your mind or received a defective item. Please do not send any items back without notifying us first via email.

• Return & refund requests must be made within 30 days from the date you receive your order.

• Items must be returned unused, in original condition and packaging with all accessories included.

• Items marked as non-returnable or non-exchangeable are excluded from this policy.

• Items purchased as part of a bundle/set must be returned as a full set.

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 How to Request a Return or Refund

Step 1:
Email us at [email protected] with the subject “Return & Refund Request”. Include:

• Your Order ID

• Description of the issue

• Photos or videos (for defective items)

Step 2:
Our team will review your request within 1–2 business days.

Step 3:
If approved, we’ll email you a return label. Print the label and send the item(s) back in original packaging to:

754 Jimae Ave, Independence, KY 41051, United States

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 Return/Refunds Are Not Accepted If:

• Product is damaged due to customer misuse

• Return request is made after 30 days

• Returned items are used, opened, or missing packaging/accessories

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 Refund Processing

Once your return is received and inspected, we’ll notify you via email regarding approval or rejection.
If approved, the refund will be issued to your original payment method within 3–10 business days.

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 Return Shipping & Fees

• We do not charge a return shipping fee for defective items or change of mind returns.

• There is no restocking fee in any case.

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 Delays in Refund

If your refund is delayed:

1. Check your bank account or card statement again.

2. Contact your credit card provider—it may take time to reflect.

3. Contact your bank—processing may be in progress.

If you’ve done all the above and still haven’t received your refund, email us at [email protected].

Important: Please DO NOT return any items without email confirmation. We are not responsible for lost or unapproved returns.

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 Exchanges

Need an exchange? Email us at [email protected] with the subject “Exchange Eclecticbags”, including:

• Your Order ID

• A description of the issue

• Photos/videos (if applicable)

We’ll process exchanges for the same item only.

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 Order Cancellations

You may cancel your order within 12 hours of placing it for a full refund.
After that time, cancellations may be treated as a standard return.

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 Address Accuracy

Please ensure your shipping address is complete and accurate.
If your package cannot be delivered due to an incorrect address, we cannot be held responsible for the loss.

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 Questions or Concerns?

We’re happy to help!
Please contact our support team at:

 [email protected]

Last updated: June 20, 2024

 Shipping Fee

We offer flat-rate shipping to ensure simplicity and transparency for our customers:

• United States: $8.99

• International: $250

You can order as many items as you like, and the shipping cost will never exceed the flat rate.

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 Delivery Time Calculation

Delivery time = Processing time + Shipping time

1. Processing Time

At Eclecticbags, your order begins processing as soon as payment is confirmed.
Processing typically takes 1–2 business days.

Orders placed after 12:00 PM (GMT-5) will be processed the following business day.

2. Shipping Time

• US Standard Shipping: 3–4 business days

• International Shipping: 10–20 business days

3. Estimated Total Delivery Time

• Within the US: 4–6 business days

• International: 11–22 business days

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 Address or Product Changes

Changes to your shipping address or items in your order may add 1–2 business days to the processing time.
We strive to accommodate all requests, but adjustments require additional coordination to avoid errors.

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 Tracking Your Order

Once your order has been shipped, you’ll receive a tracking number via email within 2–3 business days from the carrier.

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 Tracking Number Issues

Tracking numbers may take 1–2 business days to become active in the carrier’s system.
If your tracking number doesn’t work within 3 business days, please contact us at:
 [email protected]

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 Missing Items or Delays

If your tracking shows no update or your package is delayed:

• Wait at least 2 business days after receiving your tracking info.

• If no update is available or delivery is significantly delayed, email us at [email protected] and we’ll assist you promptly.

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 Possible Causes of Delivery Delays

While we work hard to deliver your order on time, some delays may occur due to:

• Incorrect shipping addresses

• Severe weather conditions

• Customs processing (for international orders)

• Carrier disruptions

If your delivery is delayed, feel free to reach out for assistance.

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 Questions or Concerns?

We’re here to help!
If you have any questions regarding our shipping policy or your order status, please contact us:

 [email protected]

By placing an order with Eclecticbags, you agree to the terms outlined in this Shipping Policy.

Frequently Asked Questions (FAQ) – Eclecticbags

1. How much is the shipping fee?

We offer a flat shipping rate of $8.99 for all U.S. orders and $250 for international orders, regardless of the number of items purchased.

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2. How long does delivery take?

• U.S. Orders: Estimated delivery time is 4–6 business days (1–2 business days processing + 3–4 business days shipping).

• International Orders: Estimated delivery time is 11–22 business days (1–2 business days processing + 10–20 business days shipping).

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3. Can I change my shipping address after placing an order?

Yes. If you need to change your shipping address, please email us within 12 hours of placing the order. Address changes may add 1–2 additional business days to the processing time.

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4. Do you offer returns and refunds?

Yes, we accept returns within 30 days of receiving your order. Items must be unused, unopened, and in original packaging. Please contact us via email before returning any items.

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5. How do I return a product?

1. Email us at [email protected] with the subject line “Return & Refund Request”.

2. Include your Order ID, reason for return, and any photos or videos if the item is defective.

3. We’ll send you a return label and instructions to return the item to our U.S. warehouse.

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6. Do I have to pay for return shipping?

No, we do not charge return shipping fees or restocking fees — whether for defective items or customer remorse.

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7. How long does it take to receive a refund?

Approved refunds are processed back to your original payment method within 3–10 business days.

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8. Can I exchange an item?

Yes, we accept exchanges for the same item. Please email us at [email protected] with the subject line “Exchange RaymondShoes” and include your Order ID and the issue with the product.

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9. Can I cancel my order?

You may cancel your order within 12 hours of placement for a full refund. After 12 hours, cancellations may be treated as returns.

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10. Where is your business located?

 Eclecticbags
3 Park Ave, 39th Floor
New York, NY 10016
United States

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11. How can I contact customer service?

Email us at [email protected]. We respond to most inquiries within 24–48 hours on business days.