FAQ

Frequently Asked Questions (FAQ) – Eclecticbags

1. How much is the shipping fee?

We offer a flat shipping rate of $8.99 for all U.S. orders and $250 for international orders, regardless of the number of items purchased.

2. How long does delivery take?

  • U.S. Orders: Estimated delivery time is 4–6 business days (1–2 business days processing + 3–4 business days shipping).

  • International Orders: Estimated delivery time is 11–22 business days (1–2 business days processing + 10–20 business days shipping).

3. Can I change my shipping address after placing an order?

Yes. If you need to change your shipping address, please email us within 12 hours of placing the order. Address changes may add 1–2 additional business days to the processing time.

4. Do you offer returns and refunds?

Yes, we accept returns within 30 days of receiving your order. Items must be unused, unopened, and in original packaging. Please contact us via email before returning any items.

5. How do I return a product?

  1. Email us at [email protected] with the subject line “Return & Refund Request”.

  2. Include your Order ID, reason for return, and any photos or videos if the item is defective.

  3. We’ll send you a return label and instructions to return the item to our U.S. warehouse.

6. Do I have to pay for return shipping?

No, we do not charge return shipping fees or restocking fees — whether for defective items or customer remorse.

7. How long does it take to receive a refund?

Approved refunds are processed back to your original payment method within 3–10 business days.

8. Can I exchange an item?

Yes, we accept exchanges for the same item. Please email us at [email protected] with the subject line “Exchange RaymondShoes” and include your Order ID and the issue with the product.

9. Can I cancel my order?

You may cancel your order within 12 hours of placement for a full refund. After 12 hours, cancellations may be treated as returns.

10. Where is your business located?

📍 Eclecticbags
3 Park Ave, 39th Floor
New York, NY 10016
United States

11. How can I contact customer service?

Email us at [email protected]. We respond to most inquiries within 24–48 hours on business days.