Return and Refund Policy – Eclecticbags

Last updated: June 20, 2024

The following terms apply to all orders placed on our website. We reserve the right to amend this policy without prior notice when necessary, and we retain the right to make the final decision in cases of disputes.

✅ Return & Exchange Eligibility

At Eclecticbags, we accept returns and exchanges if you’ve changed your mind or received a defective item. Please do not send any items back without notifying us first via email.

  • Return & refund requests must be made within 30 days from the date you receive your order.

  • Items must be returned unused, in original condition and packaging with all accessories included.

  • Items marked as non-returnable or non-exchangeable are excluded from this policy.

  • Items purchased as part of a bundle/set must be returned as a full set.

🔁 How to Request a Return or Refund

Step 1:
Email us at [email protected] with the subject “Return & Refund Request”. Include:

  • Your Order ID

  • Description of the issue

  • Photos or videos (for defective items)

Step 2:
Our team will review your request within 1–2 business days.

Step 3:
If approved, we’ll email you a return label. Print the label and send the item(s) back in original packaging to:

(+1)7143832644

10390 ASHDALE ST Stanton, Orange, California, United States Postcode: 90680

❌ Return/Refunds Are Not Accepted If:

  • Product is damaged due to customer misuse

  • Return request is made after 30 days

  • Returned items are used, opened, or missing packaging/accessories

💵 Refund Processing

Once your return is received and inspected, we’ll notify you via email regarding approval or rejection.
If approved, the refund will be issued to your original payment method within 3–10 business days.

🚚 Return Shipping & Fees

  • We do not charge a return shipping fee for defective items or change of mind returns.

  • There is no restocking fee in any case.

⏳ Delays in Refund

If your refund is delayed:

  1. Check your bank account or card statement again.

  2. Contact your credit card provider—it may take time to reflect.

  3. Contact your bank—processing may be in progress.

If you’ve done all the above and still haven’t received your refund, email us at [email protected].

Important: Please DO NOT return any items without email confirmation. We are not responsible for lost or unapproved returns.

🔄 Exchanges

Need an exchange? Email us at [email protected] with the subject “Exchange Eclecticbags”, including:

  • Your Order ID

  • A description of the issue

  • Photos/videos (if applicable)

We’ll process exchanges for the same item only.

🚫 Order Cancellations

You may cancel your order within 12 hours of placing it for a full refund.
After that time, cancellations may be treated as a standard return.

📦 Address Accuracy

Please ensure your shipping address is complete and accurate.
If your package cannot be delivered due to an incorrect address, we cannot be held responsible for the loss.

❓ Questions or Concerns?

We’re happy to help!
Please contact our support team at:

📩 [email protected]